Shipping policy
Shipping Policy
Last Updated: [August 24, 2026]
At Percent Innovations, we aim to process and ship orders as quickly as possible. Please review the following information regarding order processing, shipping, delivery times, and tracking.
1. Order Processing
Orders are typically processed within [1–3] business days after payment has been successfully received and verified.
Orders are not processed or shipped on weekends or holidays.
Please note that order processing time is separate from shipping transit time.
During periods of high order volume, holidays, product launches, or other circumstances beyond our control, processing may take longer than usual.
2. Shipping Methods and Delivery Times
We currently ship orders to the contiguous United States. Alaska, Hawaii and U.S. territories are excluded.
Available shipping methods and estimated delivery times will be displayed at checkout based on your shipping address and the shipping method available for your order.
As a general estimate:
| Shipping Method | Estimated Transit Time |
|---|---|
| Standard Shipping | [3–8 business days] |
| Expedited Shipping | [1–3 business days] |
Estimated delivery times begin after the order has been processed and shipped.
Please note that delivery estimates are estimates only and are not guaranteed delivery dates. Actual available shipping options and delivery times shall prevail, and expedited shipping may not be available.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, customs procedures, and other circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout unless otherwise stated.
From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable shipping promotions will be clearly displayed on our website or at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Tracking information may take some time to become active after the carrier receives the shipment.
You can use the tracking number provided in your shipping confirmation to monitor your shipment through the carrier's tracking system or an applicable third-party tracking service.
5. Shipping Delays
While we do our best to ensure timely delivery, some delays may occur due to circumstances beyond our control, including but not limited to:
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Severe weather
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Carrier delays or service interruptions
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Holidays and peak shipping periods
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Incorrect or incomplete shipping information
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Customs clearance or inspections
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Transportation disruptions
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Other unforeseen circumstances
If your order is delayed, please contact us and we will do our best to assist you.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice that your shipping information is incorrect, please contact us as soon as possible after placing your order.
We will make reasonable efforts to update the shipping information before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.
We are not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
7. Lost, Damaged, or Undelivered Packages
If your package appears to be lost, significantly delayed, or delivered but cannot be located, please contact us at [support@percentinnovations.com].
We may ask you to provide your order number and tracking information so that we can investigate the shipment with the carrier.
For packages marked as delivered by the carrier, we may ask you to check with household members, neighbors, the delivery location, or the carrier before we proceed with further assistance.
Any replacement or refund for lost or damaged shipments will be handled in accordance with our Refund and Return Policy.
8. International Shipping
If we offer international shipping, customers are responsible for reviewing the shipping options and applicable charges displayed at checkout.
International shipments may be subject to customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, any applicable customs duties, import taxes, tariffs, or other fees charged by the destination country are the customer's responsibility.
International delivery times may vary due to customs clearance and other factors outside our control.
9. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: [support@percentinnovations.com]
Business Name: [PERCENT INNOVATIONS LLC/ Percent innovations]